FAQ
How long does it take to receive an order?
Your order is shipped in 2 to 3 days. Your order is shipped within 2 to 3 days. Our average delivery times are then 5 to 21 business days worldwide. Our average delivery times are then 5 to 21 business days worldwide.
where do we deliver and what are the delivery charges?
We deliver worldwide. Delivery fees are FREE for all orders.
Who delivers my article?
Your items are delivered thru your local postal service.
What are the delivery hours?
The articles are delivered according to the modalities of your local post office.
What happens if no one is home?
Don't worry, our items will be left in your mailbox if they are small enough. Otherwise, your package will be left at your post office where you can pick it up.
I made a mistake with the address, what should I do? I got the wrong address, what should I do?
Don't worry, if your order hasn't been shipped yet, contact us immediately and we will be happy to update your information. Don't worry, if your order hasn't been shipped yet, contact us immediately and we will be happy to update your information. Otherwise, and in accordance with our general terms and conditions of sale, once an order has been shipped from our warehouse, no further modifications can be made.
Is your site secure?
This site is 100% secure. And to be honest, we could even say it's 300% secure. Here's why: First, the site you're visiting is on an HTTPS server (the little green padlock on the left side of this page's URL is there to remind you). Most sites only secure their "cart" and anything to do with order processing. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware. Finally, regarding payment, we use Stripe and Paypal, which are the references in terms of internet transaction security. Context: To conclude, regarding the regulations, we use Stripe and Paypal, which are the references in terms of Internet transaction security.
What are the payment methods?
Currently, you can pay by credit card or via PayPal on our site. We do not accept bank checks, transfers, or payments upon receipt.
What happens if I am not satisfied with my product? How does it work if I am not satisfied with my product? How does it work if I am not satisfied with my product?
We offer a 100% "satisfied or refunded" guaranty!, for any reason, the product does not meet your expectations, you can return it to us within 14 days of receipt and we will fully refund the price of the item as soon as it arrives with us. However, all returned products must be in perfect condition and the return postage must be paid by you. The proof of postage should then be emailed to us as proof of delivery.